Owner = person who owns the item and rents it to someone else who needs it.
Renter = person who wants to save money so rents an item from the owner rather than buying it.
What is RentFrog.com?
The coolest online rental community to make and save money. You can profit from what you already own. Owners rent items to make money or barter with others to save money. Anyone can rent items to save money without having to purchase things you may only need to use once.
What does it cost?
It doesn’t cost a dime...nada......nothing...zip....BIG ZERO!!!!! It is free to list your items or to request a rental listing on RentFrog. The amount of money you pay to rent an item is determined by the owner.
How do I list an item?
Register on the site. Your username will be the name you choose that shows up as the owner on your items listed. Just fill out a few fields…no need to enter a credit card because use of the site is absolutely free! An activation link will be emailed to you. If you do not see the email in your Inbox, be sure to check your spam mail. Once activated, log into the site with your username and password and simply click the List Item button.
How do I view the items I have listed?
Go to your Account Details page and click on the “My Listing” link.
How do I find an item to rent?
Use the Item Description field to enter key words for the item you want to find. Filter by categories to narrow your search. You can also use the Zip Code and Distance fields to find items in your area. Click the “Go” button to see a list of items that match your search criteria. Click the “Go” button next to the item to view the item details. If you decide you want to rent the item, click the “Rent It” button. Enter the amount of time for which you want to rent the item, the rental period and the pick-up method then click the “Yes, I want to rent this!” button. An email will be sent to the owner with your rental request. Once the owner confirms your request, an email will be sent to you with the owner’s contact information.
How do I view all items a member has for rent?
Any time you are viewing item details, select the "view renter's other items" button at the bottom of the window and it will display all items associated with this renter.
How do I view rent requests from others?
Go to your Account Details page and click on the Rent Requests link.
How do I confirm a rent request?
Click on the link in the email for a rent request. Log in and go to My Account Details page, click on Rent Requests, under Status column click on Confirm.
What forms of payments can an Owner accept?
If the Owner has a PayPal account, the Owner can accept all payment types supported by PayPal. Otherwise, the Owner can offer other payment methods such as cash, check or money order.
How does RentFrog protect the Owner?
The site is specifically designed to bring owners and renters together but we do recommend some renting protection suggestions:
Deposits — When you list your items, you are free to charge whatever deposit you like. Of course, charge too high a deposit and people may not borrow from you, but we recommend placing a deposit for the replacement value of the item. That way you can rent without being concerned about the item when it is away. This is not suitable for larger items like RVs and boats, but consider asking for a deposit that equals your insurance deductable. One important point about insurance — make sure your insurance covers the item if you rent out in a commercial transaction. It is important to check with your provider before proceeding because some may not.
Contract — There are reasons why companies have contracts, and that is to protect everyone who uses their services. You can find several sample contracts on a number of websites. While we do not recommend a specific contract, one of the important points is the claim that holds renters without liability for the use of the item. That means if someone rents your ladder, and proceeds to fall off of it, they understand it is their fault and not yours. Now this doesn't mean you can rent out broken items or things with undisclosed dangers (a boat with holes in the bottom), but with reasonable care you will not have to worry about getting sued.
PayPal — PayPal has been very successful at protecting people and their money. We highly recommend accepting payments (including deposits) through PayPal and paying others using it. By doing so you get all the protections they PayPal offers. When you purchase goods online with PayPal, your transactions are covered by their Buyer Complaint Policy. If they find the complaint in your favor, the amount of the payment, if available from the seller, will be transferred back to your account.
Identity documentation — Know and verify who you are renting to. Check their ID when they pick up the item, and document it. This way there can be no disputes as to who picked up the item and how to find them if necessary.
How do I get the item I want to rent?
This is determined between the owner and renter. If the item is local, go pick it up or find a meeting place to exchange. If it is long distance, have it shipped. This is completely up to both parties involved.
